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FSG hosted leaders from 3M, Bank of America, Sun Life, AARP, and Banco Popular who shared powerful insights on moving economic mobility strategies from good intentions to tangible business results. The conversation surfaced key themes and practical approaches that leaders working across issue areas can bring to their own work.
- The Credibility Gap Challenge: Our panelists discussed how economic mobility strategies often build intangible value before delivering measurable results—creating a “credibility gap” where executives lose patience. The solution? Be intentional about defining both short-term indicators (partnerships formed, stakeholder enthusiasm) and long-term financial metrics upfront.
- Defining Value with Specificity: Moving beyond general “reputation work” requires clarity on both tangible value (revenue growth, cost savings, talent pipeline) and intangible value (employee engagement, strengthened government relationships, enhanced partnerships). Greater specificity makes it easier to communicate with executives and secure sustained support.
- Stakeholder Engagement: Understanding stakeholders across four dimensions—Purpose (their goals), Pressure (their pain points), People (their networks), and Perceptions (what they hear)—helps you meet them where they are rather than broadcasting your value generally.
Speakers:
- Cindy Chao, Assistant Vice-President, Sustainability Canada, Office of the President, Sun Life
- Abby Hollingsworth, Senior Vice President, Workforce Development Executive, Bank of America
- Reema Jweied-Guegel, Senior Director, Enterprise Strategic Relationships, AARP
- Beatriz Polhamus, Executive Director, Fundación Banco Popular & Popular Foundation and Senior Vice President, Social Commitment Division, Banco Popular
- Michael Stroik, Vice President of 3M Community Impact, 3M
- Lakshmi Iyer, Managing Director, FSG
- Dane Smith, Senior Advisor, FSG
